Timed Delivery Windowdelivery

No more waiting around all day for delivery! For 2 man deliveries you will be contacted on the morning of your delivery giving you a specific time window in which you should expect the delivery. (Please note this time should be used as a guideline only. Delivery windows cannot be given for next day delivery orders.)

2 Man Delivery

All large items will be delivered to your door by a 2 man team to make sure your goods arrive safely.

Choose a Date to Suit You

You decide the delivery date! We deliver to nearly all UK postcodes 7 days a week – Monday to Sunday 9am to 6pm. You can choose a date at our showroom with one of our staff members.

Need to Change your Delivery Slot?

We understand things can change and you may need to rearrange your delivery after it has been agreed. This option is available to you, however we ask that you let us know with at least 3 working days notice.

Next Day Delivery

Need it in a hurry? If we have stock in our warehouse, we can offer you delivery next day (Monday to Sunday). Simply order asoon as possiable.

For large two man deliveries, our delivery team will take your new Kitchen, Fireplace, Fitted Warbrobe or Appliance to the Home of your choice. The room needs to be on the ground floor. Please note we are unable to go up or down stairs. Appliances will usually be delivered to your front door or garage.

Failed Deliveries

We understand that sometimes you will not be available to receive your goods. For small goods our couriers will attempt redelivery once after which you will be charged for any further redelivery attempts. For large items requiring two-man delivery, if you have been advised of a delivery date by us and are subsequently not available to accept the goods, a redelivery charge will be applied.

Damaged Items / Missing Items / Wrong Items

Nearly all our orders arrive on time and in the same excellent condition they left our warehouse. However items can get knocked about in our vehicle and whilst often it is only the packaging that is damaged, the products themselves are occasionally damaged. Items also occasionally get misrouted or lost in our vehicle

If damage is noticed at point of delivery the order can be refused and returned with the driver.

Most products on our website are in stock and available for next day delivery or delivery within 3 days. In the rare case an item is out of stock, we will contact you as soon as we have delivery details from the manufacturer so you can choose a convenient delivery date.

The average order to delivery time is 2 to 3 weeks however we have many products in stock for rapid delivery. Please check the relevant product pages for more information.

For most of our products we use two-man delivery teams to ensure that your goods arrive safely. As part of this high quality service our drivers will deliver your new Kitchen, Fireplace, Bespoke Wardrobes or Appliances into your home, unpack it, allow you time to check for any damage before asking you to sign for the goods and then take all the packaging away with them. Deliveries can take place from 9am till 6pm.

All items should be inspected upon delivery and damaged goods should be refused. If you notice damage after the goods are delivered you must report this to us within 48 hours of delivery.

After Sales Service

At Regency Kitchens & Fireplaces, we operate a fair and open after-sales service. We firmly believe that setting out our terms clearly rather than burying them in small print is what customers should be able to expect of any business. Everything you need to know about our policy is outlined here.

Over 99% of our orders are handled perfectly – goods are delivered on time and work without fault. However from time to time things do go wrong. Parcels can get misrouted by the couriers, traffic can prevent deliveries arriving on time, manufacturer’s specifications can be inaccurate and items can develop a fault. The real test of an online retailer is not just the availability of good value products, but how well they deal with after sales problems. At Regency Kitchens & Fireplaces we aim to offer a service most other online retailers fail to deliver on: Product availability, value, reliable delivery and a clear and fair after-sales service. For more information call us on our Telephone Number which is 01274 544330.